Terms & Conditions

Effective Date: December 5, 2025

Welcome to Pappzz.com (“Pappzz”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, mobile applications, products, and services. By accessing or using Pappzz.com, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, registering, or purchasing products through Pappzz.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.

2. Eligibility

You must be at least 18 years of age and capable of entering into legally binding contracts under applicable laws of India.

3. User Account

• Provide accurate and complete information.
• Maintain confidentiality of login credentials.
• Accept responsibility for all account activities.
• Notify us immediately of unauthorized access.

4. Products and Services

Pappzz operates as an online marketplace offering products across multiple categories. We strive to ensure product descriptions, images, and pricing are accurate, but errors may occasionally occur.

5. Pricing and Payments

• All prices are displayed in INR.
• Applicable GST and delivery charges may apply.
• Payments are processed through authorized payment providers.
• Pappzz does not store complete payment card information.

6. Order Acceptance and Cancellation

• Orders may be cancelled due to stock unavailability.
• Orders suspected of fraud may be rejected.
• Pricing or technical errors may result in cancellation.
• Full refunds will be issued for cancelled prepaid orders.

7. Shipping and Delivery

Delivery timelines are estimates and may vary depending on product availability, location, courier performance, weather conditions, and government restrictions.

8. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy available on the website.

9. User Conduct

• Do not violate any applicable laws.
• Do not engage in fraudulent activities.
• Do not upload malware or harmful software.
• Do not impersonate another individual or entity.
• Do not post misleading or offensive content.

10. Intellectual Property

All content including logos, trademarks, graphics, product images, website design, and text are owned by or licensed to Pappzz and protected under intellectual property laws.

11. Third-Party Services

Our website may contain links to third-party websites. Pappzz is not responsible for third-party content, services, or policies.

12. Limitation of Liability

Pappzz shall not be liable for indirect, incidental, consequential, or special damages arising from use of the platform.

13. Indemnification

Users agree to indemnify and hold harmless Pappzz from claims, liabilities, damages, and expenses arising from misuse of the platform.

14. Privacy

Use of the platform is governed by our Privacy Policy. By using the platform, you consent to our collection and use of information.

15. Fraud Prevention

Pappzz reserves the right to verify customer identity, request additional information, suspend suspicious transactions, and report fraudulent activity to authorities.

16. Force Majeure

Pappzz shall not be liable for delays caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, internet failures, or power outages.

17. Governing Law

These Terms shall be governed by the laws of India.

18. Dispute Resolution

Any dispute shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Kerala, India.

19. Changes to Terms

Pappzz reserves the right to update these Terms at any time. Updated versions will be published on the website.

20. Contact Information