Privacy Policy

Effective Date: December 5, 2025

Welcome to Pappzz.com (“Pappzz”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile applications, and use our services.

By accessing or using Pappzz.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• Payment Information
• GST Information (if applicable)

1.2 Automatically Collected Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Referring URLs
• Date and Time of Access

1.3 Transaction Information

• Orders Placed
• Products Purchased
• Payment Status
• Refund Requests
• Return & Replacement Requests

2. How We Use Your Information

• Processing and fulfilling orders
• Managing customer accounts
• Providing customer support
• Delivering products and services
• Processing payments and refunds
• Sending order confirmations and updates
• Improving website performance
• Preventing fraud and unauthorized activities
• Complying with legal obligations
• Marketing and promotional communications

3. Payment Information

Payments on Pappzz.com are processed through authorized third-party payment gateways.

Pappzz does not store complete credit card, debit card, UPI PIN, CVV, or net banking credentials on its servers.

Payment information is securely processed by certified payment service providers in accordance with applicable security standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience.

• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Improve security
• Prevent fraud

5. Sharing of Information

Service Providers

• Payment Gateway Providers
• Logistics and Delivery Partners
• Customer Support Providers
• Hosting and IT Service Providers

Legal Authorities

We may disclose information when required by law, courts, regulatory authorities, or government agencies.

Business Transfers

If Pappzz undergoes a merger, acquisition, restructuring, or asset sale, customer information may be transferred as part of the transaction.

6. Data Security

• Secure server infrastructure
• SSL encryption
• Access controls
• Regular security monitoring

While we strive to protect your information, no internet transmission method is completely secure.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

• Access your personal information
• Correct inaccurate information
• Update account details
• Request deletion of eligible information
• Withdraw marketing consent

9. Children’s Privacy

Pappzz services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Marketing Communications

We may send promotional offers, newsletters, order updates, and product recommendations. Users may opt out at any time.

12. International Data Transfers

If required, information may be processed by service providers located outside India with appropriate safeguards.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

15. Grievance Officer

16. Legal Compliance

• Information Technology Act, 2000 (India)
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019
• E-Commerce Rules, 2020
• Payment Gateway Compliance Requirements